PrismPost
AI-assisted helpdesk for IT and HR teams.
Most helpdesks are just inboxes with a ticket number. PrismPost actually reads the request, routes it to the right person, and tracks it until it's closed — so nothing gets lost and nothing gets ignored.
One platform for IT support and HR requests.
PrismPost sits between your employees and your support teams. When someone raises a request — a laptop issue, a payroll question, an onboarding task — PrismPost reads it, categorises it, assigns it, and tracks it. Your team spends less time triaging and more time actually resolving.
Reads and routes every request automatically
IT and HR requests in one place
Every action logged and reportable
Built for the work, not the demo.
AI-powered triage
PrismPost reads incoming requests and automatically categorises, prioritises, and routes them — without a human having to decide where each ticket goes. Misrouted tickets and forgotten requests become rare.
Unified IT and HR inbox
IT support and HR requests live in the same platform with separate queues and permissions. One place to manage both, without the two teams stepping on each other.
SLA tracking and escalation
Set response and resolution targets per category. PrismPost flags anything approaching breach and escalates automatically — so SLAs are tracked in the system, not in someone's head.
Knowledge base integration
Common questions get answered before they become tickets. PrismPost surfaces relevant knowledge base articles at the point of submission, reducing ticket volume for issues that already have documented answers.
Reporting and analytics
Volume by category, resolution time by team, SLA compliance by period — the reports you actually need to manage a support function, without building them yourself in a spreadsheet.
Role-based access
Agents see their queue. Managers see their team. Admins see everything. Permissions are set at the role level so sensitive HR requests stay private from the IT team and vice versa.
Who it's for.
IT support teams
Stop managing tickets in email threads. PrismPost gives your IT team a proper queue, automatic routing, and the reporting to show what's actually happening with support volume.
- Hardware and software request management
- Access provisioning and offboarding
- Incident tracking and resolution
HR teams
Payroll queries, leave requests, onboarding tasks, policy questions — HR teams handle a high volume of repetitive requests. PrismPost tracks them all and keeps employees informed without manual follow-up.
- Onboarding task coordination
- Leave and payroll query management
- Policy and compliance request handling
Operations managers
If you're responsible for both IT and HR support, PrismPost gives you a single view across both functions — volume, SLA performance, and team workload in one dashboard.
- Cross-functional SLA reporting
- Team workload visibility
- Escalation management
Want to see PrismPost in action?
We'll walk you through it with your actual use case — not a generic demo script.